Return Policy

We accept returns of the products within 30 days of the receipt of your order. Opened & unopened products are eligible for return, provided that products must be in usable condition to be eligible for return (e.g., no stains, tears, or other soiling, including odors).

Exchanges

If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.

Return Address

185 LARKWOOD CIRCLE, DANVILLE, CA 94526

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@serenebean.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to post to your account.

Order Cancellations

If you need to cancel your order any time after placing it, send an email with the reason for canceling to support@serenebean.com within 24 hrs to make the request.

Updates to this Return Policy

We reserve the right to update this Return Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For any questions, concerns, or clarifications about this Return Policy, or if you have issues with a return, please do not hesitate to contact us at support@serenebean.com.