Frequently Asked Questions

How to place an order?

Click “add to cart” on the items that you would like to purchase. Once you have added all desired items to your shopping cart, click on the shopping bag icon at the top right and “proceed to checkout.” then input your shipping and billing details and submit the order.

When will my order be processed?

To ensure efficient and prompt delivery to our valued customers throughout the United States, we operate multiple warehouses nationwide. Orders are dispatched from the facility closest to the shipping address. While we strive to process orders within 2 business days, please note that some products might take 3-5 business days for processing.

How can I track my order?

After your package is shipped, you will receive an email with shipping information and the tracking number. Using this tracking number, you can check the package information.

What should I do if I cannot complete the payment?

If you have any problems with your payment, please contact us with your order details. We will check the problem and get back to you as soon as possible.

When can I receive my package?

Usually, our customers receive their packages within 4-6 business days after the order is placed. However, it may take up to 12 business days depending on Holidays and local logistics.

Why do some items have shipping restrictions?

Some places (states, even countries) just won’t allow certain ingredients to be imported. In those situations, we’ll simply remove any such items from your order. And don’t worry—you won’t get charged for them.

Do you make pricing and other listing errors?

If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.