Contact Us

  • +(1)(925) 269-4998
  • support@serenebean.com
  • 185 LARKWOOD CIRCLE, DANVILLE, CA 94526

FAQs

How to place an order?

Click “add to cart” on the items that you would like to purchase. Once you have added all desired items to your shopping cart, click on the shopping bag icon at the top right and “proceed to checkout.” then input your shipping and billing details and submit the order.

How can I track my order?

After your package is shipped, you will receive an email with shipping information and the tracking number. Using this tracking number, you can check the package information.

What should I do if I cannot complete the payment?

If you have any problems with your payment, please contact us with your order details. We will check the problem and get back to you as soon as possible.

When can I receive my package?

Usually, our customers receive their packages within 4-6 business days after the order is placed. However, it may take up to 12 business days depending on Holidays and local logistics.

Do you make pricing and other listing errors?

If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.